SHIPPING

Due to the handmade character of all our products, delivery times for Standard Delivery can be between 10 and 45 working days.

- But... What if I need it first?

If you need to ensure that your order arrives by a specific date or within 10 working days, don't worry, we have the Urgent Preparation service. We will give priority to the preparation of your order so that you receive it on time, remember to indicate the date in the comments section of the order.

In custom products can be increased its time depending on the complexity of the model, the availability of materials out of stock and the implementation of the customer's acceptance.

Shipping costs :

EUROPE : 9€.

REST OF THE WORLD: 12€.

Express Manufacturing: +25€ (Before 10 working days).

If there are customs charges, they will be borne by the customer.

CHANGES

For Europe and the rest of the world, the changes must be treated as a return.

RETURNS

To arrange a return, please contact us at info@ernestoterron.com and we will give you instructions on how to return your order.

For Europe and Rest of the World, the return fees are as follows and will be deducted at the time of return from the total amount of the products purchased:

Please note that the order has to be returned within 60 calendar days from the date of receipt of the item.

Europe: €18

Rest of the world: 24 €.

Personalised products cannot be returned.

Bridal bodysuits are not returnable.

Products from the "Outlet" section are not returnable.

We will handle it with the transport company so that they can collect it at your convenience.

As soon as the package arrives at our premises, it is checked and processed for a refund within 72 hours.

Return of the product once used, altered or modified will not be accepted.